Job description
Position information
Company: Titan Power Ltd.
Location: Markham, ON
Position: IT Manager
Compensation: $68.00 to $70.00 / hour (To be negotiated)
Working hours: 40 hours per week
Position type: Permanent, Full time
Start date: Starts as soon as possible
Number of vacancies: 1
Job requirements:
Languages
English
Education
Experience
5 years or more
On site
Work must be completed at the physical location. There is no option to work remotely.
Responsibilities
Tasks
- Manage customer infrastructure availability and performance to ensure compliance with service level agreements (SLA) and company standards.
- Manage customer relationships, coordinate on-site project delivery schedules, and ensure a high level of customer satisfaction through effective service management.
- Lead, train, supervise, and participate in the recruitment of IT staff, ensuring the team has the appropriate skills and resources to support daily operations and project delivery.
- Plan, monitor, and control project budgets and expenditures, ensuring cost-effective use of resources while meeting operational and client requirements.
- Identify new client technical requirements, evaluate potential solutions, and follow up on opportunities to improve service delivery and operational performance.
- Develop and implement IT policies, procedures, and security measures to protect company and client information systems.
- Coordinate with internal departments and external service providers to implement IT projects and maintain system performance.
- Monitor system operations, evaluate daily performance, manage incidents, and implement improvements to enhance infrastructure reliability and efficiency.
- Provide ongoing post-implementation support.
Supervision
Experience and specialization
Computer and technology knowledge
- Internet of things (IoT)
- Desktop applications
- Enterprise Applications Integration (EAI)
- Networking hardware
- Networking security
- Networking software
- Wireless networks
- Information Technology Infrastructure Library (ITIL)
- Linux
- Desktop publishing software
Additional information
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Attention to detail
- Large caseload
Personal suitability
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Judgement
- Reliability
- Team player
- Proactive
How to apply
By email
Infotitanpoweron@gmail.com